Cloud Resume Challenge Project

Kieron Williams

Data Center Operations Technician III | Cloud Computing Student

Dedicated Data Center Operations Technician with experience maintaining reliable critical infrastructure, managing hardware installations, troubleshooting system issues, and supporting efficient data center operations.

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Professional Experience

Data Center Operations Technician III

Equinix | Chicago, IL | Oct 2024 – Current
  • Installed, racked, labeled, cabled, and powered enterprise servers while maintaining consistent rack standards.
  • Performed break/fix replacement of FRUs, including power supplies, drives, and NICs, restoring service within SLA targets.
  • Executed structured cabling and fiber/copper terminations for customer circuits and resolved Telco connectivity issues.
  • Diagnosed infrastructure issues involving cabling, patching, equipment configuration, and Linux-based connectivity.
  • Performed routine inspections of power distribution and environmental monitoring systems to prevent failures.
  • Installed and replaced network switches, validating connectivity and VLAN configurations.

Technical Support Associate II

Amazon | Romeoville, IL | Oct 2022 – Oct 2024
  • Supported 5,000+ users with server, network, and storage troubleshooting under strict SLA timelines.
  • Conducted rack installations and structured cabling within IDFs, improving cable management and labeling consistency.
  • Installed and configured Cisco 9300 switches and validated VLAN placement using NARF software.
  • Handled hardware break/fix for drives, power supplies, and peripherals, reducing downtime through proactive maintenance.
  • Authored SOPs for imaging, asset management, and cabling standards.

IT Equipment Coordinator

Amazon | Romeoville, IL | Mar 2022 – Oct 2022
  • Maintained asset inventory of 1,000+ devices and improved audit accuracy.
  • Coordinated deployment, procurement, and RMA processes for IT equipment.
  • Supported preventative maintenance, equipment readiness, and site procedure improvements.
  • Prepared RMA asset shipments and updated IT inventory across fulfillment operations.

Technical Support Specialist

ShowingTime / LaSalle Network | Chicago, IL | May 2020 – Dec 2020
  • Provided first-level technical support for proprietary software and applications.
  • Troubleshot 100+ daily phone and web messenger requests while documenting resolutions.
  • Identified recurring issue patterns and escalated feedback to development teams.
  • Maintained detailed support-ticket documentation and trained new team members on troubleshooting procedures.

Technical Skills

Hardware Repair Structured Cabling Fiber & Copper Termination Network Switch Troubleshooting Linux System Management Power Distribution Environmental Monitoring Ticketing Systems Cloud Operations Asset & Inventory Management

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA Cloud+
  • CompTIA Cloud Admin Professional
  • CompTIA IT Operations Specialist
  • CompTIA A+
  • AWS Cloud Practitioner
  • ITIL v4

Education

Western Governors University — Bachelor of Science, Cloud Computing

In Progress | Expected April 2027

Contact

Chicago, IL 60619

kpwill007@yahoo.com

(708) 738-2403

Professional Portfolio